Effective Date: September 28, 2026

At BabyCasa, we understand how important it is to receive your little one’s products safely and on time. We carefully process and pack every order before dispatch to ensure a smooth delivery experience.
This Shipping Policy explains our order processing, delivery timelines, shipping charges, tracking, delays, and non-delivery procedures.

• BabyCasa currently delivers orders across India.
• We work with reliable delivery partners to ship orders to the address provided by the customer at the time of placing the order.
• Please ensure that your shipping address, PIN code, contact number, and other delivery details are entered correctly during checkout.

We aim to deliver orders across India within 7 to 10 business days from the date of order confirmation/payment.
The delivery timeline includes order processing and transit time and may vary depending on:

• Delivery location and PIN code
• Availability of the product
• Courier serviceability
• Weather conditions
• Public holidays
• Festivals or peak shopping periods
• Natural events or other unforeseen circumstances
• Delays caused by the courier or logistics partner

While we make every effort to deliver within the estimated timeline, delivery dates are indicative and cannot always be guaranteed.

Orders are generally processed within 3–4 business days after successful payment.

During processing, we may:

• Verify the order and payment details
• Prepare and quality-check the products
• Complete any applicable personalization or customization
• Pack the order securely
• Hand the package over to our shipping partner

For customized or personalized products, additional processing time may apply where applicable. Any applicable additional timeline will be communicated to the customer.

• Shipping charges, if applicable, will be displayed at checkout before the order is completed.
• BabyCasa may offer  shipping on selected orders, products, locations, or promotional campaigns, subject to the terms and conditions applicable to the respective offer.
• Shipping charges may vary depending on the delivery location, order value, promotional offers, or other applicable conditions.

• Once your order has been successfully placed and payment has been received, you will receive an order confirmation through the contact details provided during checkout.
• Please keep your order number for future reference and communication regarding your order.
• If you do not receive an order confirmation after placing your order, please contact our customer support team.

• Once your order has been dispatched, tracking information may be shared with you through the contact details provided during checkout.
• You can use the tracking information to monitor the status of your shipment.
• Please note that tracking information may take some time to become active after the shipment has been handed over to the courier partner.

Customers are responsible for providing accurate and complete delivery information at the time of placing the order.
Please carefully check:

• Full name
• House/Flat number
• Building or street details
• Area/locality
• City
• State
• PIN code
• Valid contact number

BabyCasa is not responsible for delivery delays, failed deliveries, or returned shipments resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If an order cannot be delivered because of:

• Incorrect or incomplete address
• Incorrect PIN code
• Incorrect phone number
• Customer being unavailable for delivery
• Repeated unsuccessful delivery attempts
• Customer refusing to accept the shipment
• Any other issue caused by incorrect information provided by the customer

the shipment may be returned to BabyCasa.

In such cases, re-shipping charges will apply if the customer requests the order to be shipped again.

Any additional charges associated with re-shipping must be paid by the customer before the order is dispatched again.

Although we aim to deliver within the estimated delivery timeline, some shipments may experience delays due to circumstances beyond our reasonable control.

These may include:

• Severe weather conditions
• Natural disasters
• Public holidays
• Festivals and peak delivery periods
• Transportation disruptions
• Courier-related operational issues
• Address or PIN-code serviceability issues
• Government restrictions
• Other unforeseen circumstances

In such situations, BabyCasa will make reasonable efforts to coordinate with the delivery partner and assist the customer with available shipment information.

• Our delivery partner may make multiple attempts to deliver your order according to their operational process.
• Please ensure that someone is available at the provided delivery address to receive the package.
• If the courier is unable to complete delivery after the applicable delivery attempts, the shipment may be returned to the sender.

• Please check the outer packaging of your order when it is delivered.
• If the package appears visibly damaged, opened, tampered with, or otherwise compromised, we recommend documenting the condition of the package with photographs or video and contacting BabyCasa customer support as soon as possible.
• Any concern regarding the condition of the product should be reported promptly so that we can review the matter and assist you appropriately.

If you receive an item that appears to be incorrect, incomplete, or different from what you ordered, please contact BabyCasa customer support as soon as possible.

When contacting us, please provide:

• Order number
• Details of the issue
• Photographs of the received product
• Photographs of the packaging, where applicable

Our team will review the concern and guide you through the applicable resolution process.

• Some BabyCasa products may include personalization or customization options.
• Customized products may require additional processing time depending on the customization selected.
• Once a personalized or customized order has entered production, changes to the customization or shipping details may not always be possible.
• Customers are responsible for carefully checking all personalization details, including names, text, spellings, and selected options, before completing the order.

• If you have any questions or concerns regarding shipping, delivery, order tracking, or a delayed shipment, please contact our customer support team.
• Phone: 8448971754 / 9667623239
  
• Email: babycasabb@gmail.com
• When contacting us regarding an existing order, please keep your order number ready so that we can assist you more efficiently.

• BabyCasa reserves the right to update or modify this Shipping Policy from time to time.
• Any changes will be posted on this page with the updated effective date.
• We recommend reviewing this page periodically for the latest information regarding our shipping and delivery practices.

Thank you for choosing BabyCasa. We appreciate your trust and look forward to delivering your order safely to you.